Policies

At Jyzen, our policies are designed to help us provide exceptional care while ensuring fairness and transparency for every patient.

Cancellation Policy

To help us provide timely care to as many patients as possible, we ask that you honor the cancellation window outlined in your appointment confirmation and reminder. Depending on the type of appointment, this required notice period may be 24 to 48 hours.

Appointments canceled outside of the required cancellation window may be subject to a fee of 50% to 100% of the scheduled appointment cost, at the discretion of Jyzen.

To cancel or reschedule an appointment, please contact our office using one of the following methods:

 

Billing Policy

Jyzen is a cash-based medical practice. Payment is due at the time services are rendered.

Patients are responsible for submitting claims and communicating directly with their insurance provider regarding any potential reimbursement. Billing statements and receipts may be downloaded from the Patient Portal for insurance submission purposes.

A valid credit card is required to schedule appointments.

By providing your payment information, you authorize Jyzen to charge your card for services rendered, as well as any applicable cancellation fees in accordance with our Cancellation Policy.

For your security, Jyzen does not store credit card information. All payment information is processed through our secure electronic medical record system using an encrypted payment processor.

Refund & Return Policy

As a cash-based practice, refund and return requests are reviewed on a case-by-case basis.

To be considered, requests must include sufficient information for our team to evaluate the circumstances.

Once your request is received:

  • Administrative review typically takes 24–48 hours.
  • If clinical review by your treating provider is required to determine medical appropriateness, please allow 3–5 business days.

If a refund is approved, it will be issued to the original method of payment.

This policy is intended to ensure fairness, consistency, and transparency for all patients.

Chargeback Policy

If you have a billing concern, we ask that you contact our office directly before initiating a chargeback with your financial institution.

Our team is committed to resolving billing questions promptly and fairly.

Unauthorized or unwarranted chargebacks may result in administrative review and, when appropriate, dismissal from the practice.